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Whole Foods Market · 8 hours ago

E-Commerce Supervisor - Full Time

St Louis, MO

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $30.20/hr

0+ years exp

Whole Foods Market is committed to nourishing people and the planet while providing exceptional grocery delivery services. The E-Commerce Supervisor will oversee the WFMOA E-Commerce team, ensuring safety, productivity, and customer satisfaction while leading process improvements and supporting team members.

Consumer GoodsFood and BeverageGroceryOrganic FoodRetail

No H1B

Responsibilities

Ensuring a safe work environment for all Team Members

Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives

Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times

Proactively identifying and leading process improvement initiatives

Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals

Embracing a start-up mentality and emphasize 'have fun.'

Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise

Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions

Direct and assign job duties for Team Members

Partner with leadership in all areas to ensure successful and continuous operations

Train, audit, and support Team Members to perform WFMOA standard operating procedures

Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership

Report and escalate systemic issues as necessary and in a timely manner

Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs

Review and honor Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues

Qualification

Retail experienceLeadership experienceAnalytical skillsCustomer serviceMicrosoft OfficeCommunication skillsProblem solvingTeamworkFlexibility

Required

Must have a High School diploma or equivalent

6+ months retail experience for employees in a retail, distribution, or logistics environment

Flexibility to work weekends and or evenings

Availability to work overtime during peak seasons and as needed year-round

Authorization to work in the US without sponsorship

Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Preferred

Prior experience leading others

Ownership in your work and team

Ability to learn quickly and work under pressure in a fast-paced environment

Demonstrated analytical skills and ability to problem solve and prioritize with little guidance

High energy, enthusiastic, and displays an affinity for our products, core values, and company

Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends

Demonstrated communication skills (written and verbal)