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Encore · 6 hours ago

Director, Event Technology I - Courtyard by Marriott Dallas Allen at the Event Center, Allen TX

Allen, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$46K/yr - $56K/yr

3+ years exp

Encore is a leading company in event technology, seeking a Director of Event Technology to achieve revenue and profitability goals at their assigned location. The role involves managing venue partner relationships, overseeing financial management, and ensuring high-quality customer service while leading a small team to deliver exceptional event experiences.

Event ManagementEvent PromotionEvents

Hiring Manager

Bill Dewitz

Responsibilities

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention

Services events and act as a point of escalation when needed

Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business

Consults with Venue Sales Leadership on sales strategies

Participates in business review presentations

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures

Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs

Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time

Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients

See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely

Participate in business review presentations as needed, in collaboration with regional management

Manage location P & L and develop action plans to address deficiencies/grow the business

Confirms venue partners process all payments to Encore in a timely basis

Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes

Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards

Anticipate equipment challenges and changes in a timely and professional manner

Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment

See the Big Picture by efficiently sharing labor and equipment within the local market

Attend all operational venue meetings such as daily stand up meetings with venue operations staff

Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner

Effectively utilizes applicable company computer systems

Act as the solo on-site technician for events, if necessary

Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities

Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges

Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned

Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience

Effectively collaborate with vendors and other departments/divisions of the company to capture and service events

Understand event cost structure and incorporate into solution designs according to established profitability guidelines

Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges

Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events

Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc

Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various Encore supporting functions and departments

Position will have oversight to personnel to assist with event execution

Exceed the expectations and needs of internal and external customers

Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly

Monitor small venues and check in on customers throughout the day

Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards

Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality

Embrace and foster the Company's Core Values

Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development

Manages the human resources activities including selection, performance management, and learning

Provide focused and continued coaching to develop the skills of team members

Train employees on Encore standards for service and equipment, and ensures they are properly trained on company computer systems

Recommend team members for training opportunities, as needed

Ensure Encore's D,E &I initiatives are implemented

Qualification

Audio visual experienceSupervisory experienceCustomer serviceSales experienceTechnical troubleshootingMicrosoft OfficeTeam developmentCustomer satisfaction focusLeadership abilitiesEffective communication