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AssuranceAmerica · 3 months ago

Intake Representative I

McAllen

Full-time

Onsite

New Grad, Entry Level

0+ years exp

AssuranceAmerica is a leader in the minimum limits auto insurance space, dedicated to creating a culture where associates can learn and grow. The Intake Representative I will handle inbound calls regarding automobile insurance claims, providing excellent customer service by entering new claims and assisting customers with existing claims.

Financial ServicesInsurance

Responsibilities

Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of <10%, a service level of >80%, and maximum auxiliary time of 30 minutes per day

Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder

Ability to provide acceptable phone coverage

Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department

May be called upon to perform additional duties as needed and as assigned by supervisor