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Pasona N A, Inc. · 3 months ago

Customer Support EngineerーDicer/CMP Products based in Austin, TX

Austin, TX

Full-time

Onsite

Entry, Mid Level

$28/hr - $32/hr

2+ years exp

Pasona N A, Inc. is seeking a Customer Support Engineer for their Dicer/Back Grinder Products department. The primary responsibilities include providing customer engineering support, performing installations and repairs, and communicating with customers regarding their device trends and application requirements.

Human ResourcesSmall and Medium BusinessesStaffing Agency

Work & Life Balance

Responsibilities

Install, repair, and maintain Dicer /Back Grinder and related peripherals

Perform Periodical Maintenance (PM)

Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs

Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department

Understand and communicate information relating to customer device trends and strategies

Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner

Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e. New Enhancement Requests (NERs), Bug Reports)

Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities

Travel as required to perform these duties and to obtain training

All other duties as required

Qualification

Customer support engineeringDicer/Back Grinder expertiseMicrosoft WordMicrosoft ExcelMicrosoft OutlookAnalytical abilityMathematical skillsEnglish language proficiencyJapanese language proficiencyCommunication skillsProblem-solving skills

Required

BSME or BSEE preferred, but AA or Technical School degree/certification with at least two-year experience as a customer support engineer for Dicer /Back Grinder or other similar equipment; or an equivalent combination of the above education and experience is sufficient

Must be proficient in Microsoft Word, Excel, and Outlook

English Language Ability. Strong oral and written communication skills required

Very high mathematical and computational ability

Able to quickly grasp the scientific principles behind very complex machinery and learn the operation of this machinery

Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to deal with several abstract and concrete variables

Able to quickly ascertain and resolve equipment problems at customer sites

Excellent analytical ability and strong capability to make sound judgments

Able to define problems, collect data, establish facts and draw valid conclusions

Ability to lift up to fifty pounds, unassisted

Must be able to push, pull, or move heavy machinery or equipment with or without assistance

Manufacturing/plant work environment