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Relevance AI · 6 hours ago

Senior Solutions Engineer (Post Sales)

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Relevance AI is building the home of the AI workforce, aiming to empower teams to delegate meaningful work to AI agents. The role of Senior Solutions Engineer focuses on post-sales implementation, helping Enterprise customers leverage AI agents to solve business problems through hands-on delivery and technical support.

AnalyticsArtificial Intelligence (AI)Generative AIMachine LearningSoftware

No H1B

Responsibilities

Lead post‑sales implementations end‑to‑end (discovery → design → build → UAT → launch → hypercare), owning scope, acceptance criteria, timelines, risks, cutover, and stakeholder comms

Build and integrate production AI agents with customer systems via REST/GraphQL, webhooks, and events; handle auth (OAuth2/JWT), data mapping, and robust error handling

Configure agent workflows, prompts, tools, and retrieval/RAG; establish evaluation, guardrails, and reliability standards for quality and safety

Develop lightweight Python automations and custom connectors/middleware to meet integration needs

Set up observability (logging, metrics, tracing, alerting) and create clear runbooks, playbooks, and technical documentation

Provide Tier 2/3 troubleshooting and root‑cause analysis; drive durable fixes and continuous improvement post‑go‑live

Enable and train customers to be self‑sufficient on the Relevance AI platform through workshops, onboarding, and best practices

Act as a strategic partner by channeling customer insights to Product; influence roadmap and reusable solution patterns

Identify expansion opportunities with Customer Success based on delivered value and measurable outcomes

Support pre‑sales (~20%) with targeted discovery, demos/POCs, solution diagrams, and implementation estimates/SOW inputs

Qualification

PythonAPI integrationLLMs experienceLow-code platformsCloud fundamentalsCustomer communicationContinuous learningCustomer-first mindset

Required

4+ years in Solutions/Professional/Implementation (Enterprise preferred)

Strong Python and API integration skills (REST/GraphQL, OAuth2, webhooks, OpenAPI; Postman/Insomnia)

Hands‑on with LLMs: prompt design, RAG, embeddings, vector DBs, orchestration (e.g., LangChain/LlamaIndex), and major model providers

Able to translate business needs into pragmatic technical solutions; excellent customer communication

Experience building demos and productionizing use cases on low‑code SaaS and/or AI platforms

Cloud and delivery fundamentals (AWS/GCP/Azure, Git, Docker, CI/CD, secrets); familiarity with security/privacy (e.g., SOC 2, data residency)

Customer‑first mindset, bias to action, and continuous learning

Occasional travel to customer sites might be required

Preferred

Nice to have: RFP/security questionnaire responses, solution diagrams, SOW/LOE contributions

Benefits

Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.

Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses

Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most

ESOP – Employee Stock Ownership Plan so you can grow with the company

AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills

Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag

Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.

Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!

Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program