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Meta · 11 hours ago

SEO - Specialized Enforcement Operations - Market Specialist, Israel

Austin, TX

Full-time

Onsite

Entry Level

$36.06/hr - $42.79/hr

1+ years exp

Meta is a company that builds technologies to help people connect and grow businesses. They are seeking a Market Specialist for their Global Response Operations SEO team, who will focus on enforcing content policies and improving user support in the region, particularly in Israel. The role involves collaborating with cross-functional teams to analyze metrics, resolve user issues, and ensure the enforcement of community standards.

Computer Software

Comp. & Benefits

Responsibilities

Work as part of the Europe team, enforcing on crisis response within the region

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Israel

Leverage a combination of language proficiency and Israeli market geopolitical knowledge, along with an understanding of local nuances and minority communities, to capture signals and insights that inform the enforcement and resolution of intricate risk and operational issues within the region

Scope scalable solutions to improve the support of our community of users in the market and in partnership with other regions

Investigate and resolve issues that are reported on Meta products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material

Support enforcement efforts on agnostic content that originates from multiple sources globally

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks

Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process

Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functional partners

Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions

Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards

Support the training and onboarding of Meta partners

Qualification

Israeli market knowledgeHebrew proficiencyOperations experienceSituational analysisEffective communicationCollaboration skillsSelf-starter

Required

Bachelors degree and/or Masters or equivalent experience

Professional working proficiency in Hebrew and extensive knowledge of U.S. Israeli diaspora is essential as this role will involve working on issues in these languages as well as dealing with external clients in that market

1+ years of professional experience within an operations environment

Experience communicating with a variety of audiences and stakeholders from the Israeli market

Experience in successfully navigating projects that demand situational analysis and informed decision-making, often involving the evaluation of unclear or ambiguous factors

Interest in supporting the Facebook and Instagram community

Effective communication and collaboration skills while working closely with cross-functional teams

Self-starter with experience of operating in a time-sensitive, ever changing environment