FICO · 2 hours ago
Community Development Manager/Sr. Manager
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $127K/yr
5+ years expFICO is a leading global analytics software company that helps businesses make better decisions. They are seeking an experienced Community Development Manager to lead and grow their developer community, focusing on strategic community building and hands-on engagement to foster relationships and drive product adoption.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Build and implement growth strategies that drive developer engagement, community membership, and platform adoption through targeted initiatives and outreach programs
Track and analyze engagement metrics to measure community health, identify expansion opportunities, and optimize programs based on performance data
Develop community roadmaps that align developer initiatives with product launches and business priorities while supporting sustainable growth
Partner with product, engineering, and marketing teams to ensure developer insights and community feedback directly influence product decisions and roadmap planning
Execute developer programs including technical events, hackathons, workshops, and webinars that showcase platform capabilities and build developer skills
Oversee community platforms to foster productive discussions, moderate content, and maintain environments that encourage collaboration and knowledge sharing
Produce content such as tutorials, implementation guides, best practices, and developer resources that accelerate onboarding and adoption
Serve as primary developer advocate, providing technical guidance to community members while representing their needs and feedback in internal strategic discussions
Recruit and mentor community champions and active contributors who can amplify reach and provide peer-to-peer support to other developers
Develop and present quarterly community strategies to executive stakeholders, including competitive analysis, growth projections, resource requirements, and ROI justification for community investments
Navigate competing priorities across business units, translating community insights into actionable recommendations for product roadmaps, sales strategies, and customer success initiatives while maintaining developer-first advocacy
Coordinate feedback collection and feature request processes, working with product teams to prioritize improvements and communicate updates to the community
Qualification
Required
5+ years of progressive experience in community management, developer relations, or customer-facing technical roles within software technology, B2B, or fintech environments with demonstrated impact on community growth and engagement (eg. community growth rates, engagement scores, developer retention, event attendance, content engagement, and contribution to product adoption/revenue)
Experience managing cross-functional programs, or complex developer community initiatives with measurable outcomes in engagement, growth, or adoption metrics
Proven experience in event management and community operations with expertise in strategic developer engagement initiatives, platform editorial calendar management, and creating technical content that drives user adoption and community growth
Demonstrated ability to both architect comprehensive community strategies and execute hands-on tactical initiatives, with examples of personally driving programs from concept to measurable results while managing strategic oversight
Strong background in cross-functional collaboration with product, sales, customer success, and product marketing teams to design and execute comprehensive developer training programs and optimize user onboarding experiences
Technical aptitude with comprehensive understanding of software development lifecycle and hands-on familiarity with developer tools, API ecosystems, SDK implementations, and technical documentation creation
Proficient with community management platforms (Discord, Slack, Discourse), analytics tools (Mixpanel, Google Analytics), and engagement measurement systems
Knowledge of programming fundamentals in one or more languages (Python, JavaScript, Go, etc.) with confidence participating in technical discussions
Familiarity with developer workflow tools including GitHub, Stack Overflow, GitLab, JIRA, and collaborative development environments
Track record of success building, scaling, and nurturing developer or technical communities from inception to maturity with quantifiable growth metrics
Active participation in open-source ecosystems with understanding of contribution workflows, maintainer dynamics, and community governance models
Proven success/ability to navigate complex stakeholder environments, including experience influencing without authority across product, engineering, sales, customer success, and executive teams to align community initiatives with broader business objectives
Exceptional communication abilities in translating complex technical concepts into accessible content for diverse audiences and stakeholders
Analytics-driven mindset with experience designing KPI frameworks, measuring metrics, and using data insights to optimize engagement strategies
Benefits
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
Business Wire
2025-12-18
2025-12-03
Company data provided by crunchbase