FASTSIGNS Boca Raton · 3 months ago
Office Administrator/Customer Service Representative
Boca Raton, FL
Full-time
Onsite
New Grad, Entry LevelFASTSIGNS Boca Raton is a franchise that offers competitive pay and ongoing training opportunities. They are seeking an Office Administrator/Customer Service Representative to support company operations, maintain office systems, and respond to customer inquiries in a timely manner.
Printing
Responsibilities
Supports company operations by maintaining office systems and supporting management staff
Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions
Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments
Completes operational requirements by scheduling employee appointments and following up on work results
Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends
Manages company accounts and controlling the flow of incoming and outgoing merchandise
Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
Qualification
Required
Supports company operations by maintaining office systems and supporting management staff
Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions
Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments
Completes operational requirements by scheduling employee appointments and following up on work results
Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends
Manages company accounts and controlling the flow of incoming and outgoing merchandise
Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquiries, requests, resolutions, and follow-up tasks
Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
Company
FASTSIGNS Boca Raton
Let FASTSIGNS® of Boca Raton, FL solve your visual communications challenges and improve your business visibility.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris Kirby
CEO
Company data provided by crunchbase