Fanatics · 3 hours ago
Ticket Writer
Kansas City, MO
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expFanatics is building a leading global digital sports platform, and they are seeking a Ticket Writer to provide exceptional customer service at their sportsbook. The role involves writing tickets, processing cash winnings, and ensuring compliance with regulations while creating a welcoming environment for customers.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
Writes tickets and processes cash winning tickets
Counts cash at the beginning and end of each shift
Adhere to all rules and regulations set forth by Lottery and the sportsbook
Become familiar with entire bet offering and be able to answer questions about the offering with confidence
Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed
Have a positive attitude that helps ensure a great work environment
Ensure all customers are made to feel welcome at all times and provide friendly service
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Calls for MTL support when writing bets requiring MTL paperwork
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
Other duties assigned
Adhere to uniform policy and ensures a clean and neat presentation
Qualification
Required
Must have basic computer knowledge
Must have a minimum of 1 year of cash handling experience in a work setting
21+ years of age or older
Must be able to obtain a Gaming License from the Ohio lottery
Must be able to provide a high level of customer service in a very fast pace environment
Present yourself in a professional and polite manner
Strong communication skills, both written and verbal
Must be able to work a flexible schedule including nights, weekends and holidays
Ability to do simple math
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to twist, bend or reach with no significant boundaries
Preferred
General sports and sports betting knowledge preferred, but not necessary
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Rochester Business Journal
2025-12-24
2025-12-24
Company data provided by crunchbase