Leidos · 2 hours ago
Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expLeidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests and deliver excellent customer service while gaining knowledge of HUD rental assistance programs.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high-volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database
Qualification
Required
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of contact center experience or telephone customer service experience
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Preferred
Call Center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
Benefits
Medical and dental insurance
401K
Life
AD&D
Voluntary Disability plans
Discounted Leidos stock purchase
Other Employee Discounts
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
11 paid holidays per year (pro-rated if part-time)
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Amy Smith
Senior Vice President, Government Affairs
Recent News
MarketScreener
2025-12-16
2025-12-16
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