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Vertiv · 1 week ago

New Product Development Engineer – Digital Services SME

Westerville, OH

Full-time

Hybrid

Senior Level

Vertiv is a company on a mission to empower the people that will power the future by designing, manufacturing, and servicing products that keep the world connected. The New Product Development Engineer – Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products, collaborating with various teams to ensure products are service-ready and aligned with strategic initiatives.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products

Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy

Lead the integration and refinement of Power and Thermal data models within Digital Services systems

Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches

Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management

Develop maintenance and troubleshooting procedures for new products, leveraging digital insights

Act as the Vertiv Services representative on the engineering change control board

Provide technical expertise in development of service plans for new products, including digital platforms

Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products

Monitor industry trends and emerging technologies, recommending process and platform enhancements

Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned

Support logistics for parts research, spare kits, and parts sourcing for new products

Attend Beta startups and first article startups, providing feedback to engineering and product management

Train PTS and first classes of CEs on new products, including digital service features

Lead documentation and service platform development for new products

Develop startup and preventative maintenance forms for new products

Provide technical guidance to Marketing in development of Scope of Work documents and new services

Qualification

Digital diagnosticsPredictive analyticsPowerThermal productsService plans developmentTechnical documentationCustomer engagementTraining skillsIndustry trend monitoringTeam collaboration

Required