Vertiv · 4 hours ago
New Product Development Engineer – Digital Services SME
Westerville, OH
Full-time
Hybrid
Mid, Senior Level
4+ years expVertiv is a leading company focused on empowering the people that will power the future, offering innovative solutions and services. The New Product Development Engineer – Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products, ensuring they are service-ready and aligned with strategic initiatives.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products
Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy
Lead the integration and refinement of Power and Thermal data models within Digital Services systems
Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches
Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management
Develop maintenance and troubleshooting procedures for new products, leveraging digital insights
Act as the Vertiv Services representative on the engineering change control board
Provide technical expertise in development of service plans for new products, including digital platforms
Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products
Monitor industry trends and emerging technologies, recommending process and platform enhancements
Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned
Support logistics for parts research, spare kits, and parts sourcing for new products
Attend Beta startups and first article startups, providing feedback to engineering and product management
Train PTS and first classes of CEs on new products, including digital service features
Lead documentation and service platform development for new products
Develop startup and preventative maintenance forms for new products
Provide technical guidance to Marketing in development of Scope of Work documents and new services
Qualification
Required
Bachelor's or Associate's degree in computer or electrical engineering preferred, or equivalent training and experience
Interacting with customers in a technical role
Working directly with hardware and/or software systems in data center or other high-availability environments
Minimum six years military experience in automation, controls, networking, or electronic fields desired
Minimum four years equivalent industry experience in one or more of the following: BAS (Building Automation System)/BMS (Building Management Systems) systems, Electronic Monitoring, Automation and Controls systems, Protocols and integration, Computer-based networks, Basic database knowledge, Technical support
Minimum three years' experience interacting with customers in a support role required, technical support experience preferred
Experience working directly with sales teams to resolve customer problems
Minimum three years' experience in Monitoring or BMS/BAS systems required
Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required
Effective troubleshooting skills and resolution documentation
Strong knowledge of PCs and Current Windows Operating Systems
Proficient in all Microsoft Office products, especially MS Outlook, Excel and SharePoint
Firm understanding of Data Communications Processes, including: Network devices, LANs, WANS, VPNs, RDP, WebEx and other remote access tools
Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols
Experience with transducers and sensors
Experience with schematics and wiring diagrams
Excellent writing and verbal communication skills
Excellent organizational and time management skills
Strong analytical and problem-solving abilities
Possess a positive attitude and flexibility in a rapidly changing environment
Ability to manage multiple projects/issues simultaneously
Properly interact with all levels in the organization, and with the customer
Conscientious, accurate, detail oriented, and self-motivated
Ability to work without direct supervision
Occasionally lift objects up to 50 lbs
Minimum 25% domestic and international travel required
Work flexible schedules and maintain valid driver's license
Preferred
Minimum three years' experience interacting with customers in a support role preferred
Minimum six years military experience in automation, controls, networking, or electronic fields desired
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-01-23
The Motley Fool
2026-01-23
Company data provided by crunchbase