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Anywhere Real Estate Inc. · 3 months ago

Regional Administrative Support Team Lead - St. Paul Market

7550 France Av, Edina, MN, 55435, US

Full-time

Onsite

Mid, Senior Level

$25/hr - $30/hr

2+ years exp

Anywhere Real Estate Inc. is reimagining the home buying and selling journey, and Coldwell Banker Realty is looking for a Regional Administrative Support Team Lead to provide critical administrative, operational, and customer service support to branch offices. This role involves managing the workflow of the support team, providing coaching, and ensuring smooth office operations while supporting agents and branch leaders.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Serve as the first point of escalation for branch and team while managing Regional Support Specialist (RSS) workflow and office coverage

Coach and mentor RSS’s in the pod and manage RSS Team huddles

Partner with Branch Managers on administrative and agent needs

Provides RSS Leadership with performance feedback on the team and encourages positive communication and collaboration

Manage compliance issues

Collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations and office culture

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business

Support Agents with any technology, process or operationally related questions

Promote a friendly, inclusive office culture that reinforces our agent value proposition

Work with Agent Onboarding Team to ensure successful agent onboarding

In collaboration with our facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly

Ensure needed office supplies are sufficiently stocked and organized, mail is distributed

Ensure our agents’ transactions are efficiently and accurately processed to ensure that commission payments are timely. Scan physical checks if needed

Point of contact for following up on missing documentation or escalation of transactional issues

Database entry and updates – MLS, Transaction Manager

Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Qualification

Office administrative supportCustomer serviceLeadership experienceMicrosoft OfficeCommunication skillsReal Estate experienceTechnological proficiencyMulti-taskingPositive outcomes focusNimbleAdaptable

Required

2 or more years of office administrative support experience required; leadership experience strongly preferred

1 or more years customer service experience preferred; Prior Real Estate office experience preferred

Strong written and verbal communication skills with a strong focus on positive outcomes and satisfaction

Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software

Proficiency with Microsoft Office

Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams

Customer focused, delivery oriented, ability to multi-task

Willingness to be 'nimble' and adjust priorities as needed