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Amazon Web Services (AWS) · 6 hours ago

Data Center Operations Manager (Night Shift)

Hilliard, OH

Full-time

Onsite

Mid, Senior Level

$71K/yr - $158K/yr

4+ years exp

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The Data Center Operations Manager will be responsible for overseeing data center operations, managing a diverse team, and ensuring service levels are met while fostering a culture of continuous improvement. This role requires strong leadership skills, technical knowledge, and the ability to effectively manage day-to-day operations in a 24/7 environment.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators

Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

Developing Career Paths for the employees and to make updates in our internal tools

Recruit and train data technicians to ensure appropriate staffing levels

Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

Fast learn or act as the subject matter expert across all aspects in data center operations

Ensure all operational KPIs and metrics are being measured and met

Inspire and guide improvement in team process, technology innovation and automation

Manage Large Scale Events (outages) and act as the call leader

Manage and improve the work-flows and through-put for data centers operations

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Maintain the on-call schedule coordinating absence and vacations

Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Qualification

Data Center OperationsPeople ManagementLinux Systems AdministrationNetworkingHardware TroubleshootingTechnical WritingWork PrioritizationEffective CommunicationOrganizational Skills

Required

4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent

2+ years of experience managing people in a technical environment

2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7, Networking and Computer Hardware

Preferred

Experience in technical writing in a relevant field

In-depth knowledge of Linux systems administration, Networking and Cabling best practices

In-depth hardware architectures knowledge and troubleshooting experience, system management tools and client/server environments

Benefits

Medical

Financial

Other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees