1Kosmos · 3 months ago
Customer Success Manager - Federal
United States
Full-time
Remote
Mid, Senior Level
3+ years exp1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. The Customer Success Manager will focus on the federal government sector to ensure adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
Cyber SecurityIdentity ManagementSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
Drive user engagement and manage project milestones through onboarding, enablement, and early usage
Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers)
Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63)
Partner with Implementations to track timelines, proactively identify risks, and remove blockers
Monitor usage, identify adoption gaps, and lead regular business reviews
Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens
Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture)
Share best practices and thought leadership with federal stakeholders
Qualification
Required
U.S. Citizen (mandatory for federal work)
3-7 years of experience in Customer Success, Program Management, or Federal Account Management
Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
Experience at an identity, cybersecurity, or SaaS platform company
Strong communication and relationship-building skills with technical and non-technical stakeholders
Ability to project manage complex onboarding/deployments across functions
Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
Preferred
Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
Previous experience in startup/growth-stage environment
Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred
Benefits
Join a mission-driven company transforming how federal agencies secure identity
Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
Work cross-functionally with leaders across Product, Engineering, and Security
Be part of a collaborative, values-driven team making real impact
Company
1Kosmos
1Kosmos provides a unified identity verification and passwordless authentication platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$72MKey Investors
Bridge BankGula Tech AdventuresForgepoint Capital
2025-08-12Series B· $47M
2025-08-12Debt Financing· $10M
2022-06-01Series Unknown
Leadership Team
Hemen Vimadalal
Founder & CEO
Huzefa Olia
Chief Operating Officer /Co-founder
Recent News
2025-12-18
BiometricUpdate.com
2025-12-13
Company data provided by crunchbase