Supermove · 3 months ago
AI Implementation Lead (Remote, North America)
United States
Full-time
Remote
Mid, Senior Level
3+ years expSupermove is a company focused on revolutionizing the moving industry through technology. They are seeking an AI Implementation Lead to oversee the delivery and optimization of their AI products, ensuring effective implementation and measurable value for customers.
Information TechnologyLogisticsSoftware
Responsibilities
Lead end-to-end AI implementations, including configuration, testing, and deployment for Voice Agent, Co-Pilot, and related AI solutions
Design and maintain AI playbooks and best practices for prompt design, conversation flow, and customer configuration
Serve as the AI subject-matter expert during customer onboarding and post-go-live optimization cycles
Partner with Product and Engineering to pilot new AI features, provide structured feedback, and identify enhancements
Analyze AI performance by monitoring accuracy, adoption, and user feedback to inform future iterations
Collaborate cross-functionally with Implementation PMs, TAMs, and PSEs to integrate AI capabilities into the broader customer journey
Train customer teams on self-service management of AI tools, including prompt iteration and reporting
Build structure and repeatability by documenting configurations, processes, and insights that scale across all implementations
Qualification
Required
3–5 years experience in Professional Services, Solutions Engineering, or AI/automation delivery within a SaaS company
Proven track record leading technical customer implementations from kickoff to go-live
Strong understanding of LLMs, conversational AI, and automation platforms such as OpenAI, LangChain, or Dialogflow
Experience with prompt design, workflow configuration, and structured data (JSON, APIs)
Excellent communicator who can simplify complex AI concepts for customers and internal stakeholders
Highly organized and detail-oriented, with a focus on process rigor
Curious, adaptable, and driven to experiment with emerging technologies
Startup mindset with the ability to balance structure and speed
Benefits
Market comp
Medical
Vision
Dental
Remote work environment
Company
Supermove
Supermove is a web-based software designed to help moving and storage companies.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$18MKey Investors
Andreessen Horowitz
2024-05-23Series B
2022-01-26Series A· $18M
Leadership Team
Wonjun Jeong
CEO and Founder
Recent News
2025-10-09
Company data provided by crunchbase