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General Dynamics Information Technology · 2 days ago

Unified Communications Specialist - TS/SCI w/Poly

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $144K/yr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. As a Unified Communications Specialist, you will be responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat infrastructure, ensuring security compliance and providing support for outages.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure

Installation of operating system and security patches

Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure

Provide support for customer scheduled and unplanned outages, regardless of scale and impact

Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms

Qualification

VoIP technologiesCisco Unified CommunicationsTCP/IP troubleshootingCompTIA Network +CompTIA Security +Customer serviceMicrosoft OfficeTeamworkCommunication

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

8+ years of related experience

Bachelor of Arts/Bachelor of Science

Strong knowledge of TCP/IP and DHCP troubleshooting

Thorough knowledge of Voice over Internet Protocol (VoIP) technologies

Strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business

Experience with Session Border Controller (SBC) and SIP detailed traces

Managed virtualized applications or knowledge of how to manage virtualized applications

Proficient in the use of Microsoft Office

Good communication and customer service skills

Ability to work in a fast-paced environment

Ability to monitor and process Capabilities Service Desk tickets

Certification: 8570 is required Sec

US Citizenship Required

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

A variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees