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Terminix · 3 months ago

Operations Manager, US Pest

Springfield, Illinois

Full-time

Hybrid

Mid Level

$56K/yr - $91K/yr

Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control and other services. The Operations Manager will oversee technician recruiting, hiring, training, and development to maximize technician success and retention while ensuring service quality and customer satisfaction.

Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry

Responsibilities

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

Review and evaluate ongoing technician performance (via ride-a-longs and audits)

Respond diligently and compassionately to customer concerns

Ensure overall service quality to maximize customer retention

Fill in periodically on customer appointments to help close any temporary staffing gaps

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Monitor and maintain inventory levels of pest / termite control and home services products

Qualification

Technician recruitingTrainingCoachingCustomer serviceProblem solvingLeadershipBasic math skillsBuilding rapportLicenses/certificates maintenanceCommunication skills

Required

Adept at problem solving and identifying practical solutions

Ability to effectively lead and motivate others

Good aptitude for basic/intermediate math, for calculations related to sales/service

Strong communication skills (verbal, written, presenting)

Ability to build rapport easily and establish trust with customers and employees

High school diploma (or GED)

Maintain licenses/certificates as required by federal, state, and/or local regulations

Maintain valid driver's license

Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects

Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling

Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways

Going up and down stairs, ladders, scaffolding, ramps, and poles

Operating a motor vehicle safely

Ensuring vehicle and other equipment is maintained and kept clean

Wearing personal protective equipment, including OSHA-compliant respirators

Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach

Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel up to 100% of time within assigned territory(s)