Regal Rexnord · 3 months ago
Customer Care Workforce Administration Summer Internship
Milwaukee, Wisconsin, United States
Internship
Onsite
Intern
Start in 2026 SummerRegal Rexnord is a global industrial manufacturer committed to providing sustainable solutions that power, transmit, and control motion. They are seeking a Customer Care Workforce Administration Summer Intern to gain real-world experience by supporting various functions within the Global Customer Care team through hands-on assignments.
AgricultureAutomotiveCommercialMachinery ManufacturingManufacturing
Responsibilities
Assist with scheduling and adherence tracking across support channels using Salesforce and Work Force Management (WFM) tools
Monitor Salesforce case flow and escalate stagnant or unassigned cases to ensure timely resolution
Support basic quality reviews (Case, Phone & Order) and help identify performance gaps or training needs through data analysis
Collaborate with Customer Care Supervisors to reinforce SOPs and implement corrective actions
Participate in team huddles and planning sessions to align workforce strategies with service goals
Help run simulations to estimate resource needs for SLA/KPI fulfillment
Support ad hoc staffing requests for Customer Care initiatives
Contribute to service delivery improvements by demonstrating a customer-first mindset
Qualification
Required
Currently enrolled in a Bachelor's degree program with a Business Administration, Marketing or related major
GPA of 3.2 or higher
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite or related software
Ability to take direction well and work independently
Passion for creating a work culture where everyone thrives
Self-starter and idea generator
Desire to learn and contribute
Ability to work on cross functional teams
Proven capability to manage multiple priorities and handle yourself professionally
Preferred
Previous experience with customer service or project management is a plus
Experience with Power BI, Salesforce, Oracle &/or SAP a plus
Company
Regal Rexnord
Regal Rexnord is a manufacturer of airflow, motion control, and power transmission for commercial, industrial and residential settings.
Founded in 1955
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.7B2023-01-09Post Ipo Debt· $4.7B
2018-12-05Acquired
2010-09-24IPO
Leadership Team
Louis Pinkham
CEO
Kevin Stack
CFO - Industrial Segment
Recent News
2025-11-26
2025-11-11
2025-11-04
Company data provided by crunchbase