Herschend Family Entertainment · 3 months ago
Park Support Center - Operations Intern
Park Support Services PA, 285 East Waterfront Drive, Suite 150, Homestead, PA 15120, United States of America
Internship
Hybrid
InternHerschend Family Entertainment is the largest family-held themed attractions company, dedicated to bringing families closer together through memorable experiences. The Operations Intern role involves assisting with data analysis, labor optimization, and project management across various operating locations, providing valuable experience in the amusement park industry.
Media and Entertainment
Responsibilities
Analyze historical data to identify key trends and indicators on top of which future labor management practices will be based
Complete labor studies at Herschend Family Entertainment properties which includes data gathering, time in motion studies, process observations, and providing recommendations to varying levels of park personnel
Prepare action plans for gaining labor efficiencies and institute follow-up procedures to ensure execution through Lean, Six Sigma, and DMAIC processes
Assist the Director, Workforce Management with overseeing and managing the overall project
Prepare project status update presentations on regular cadence for Director, Workforce Management and Senior Leadership
Work with stakeholders at all levels including but not limited to front line team members, park operations managers, park GMs, and Corporate Leadership
Assist with system training and functionality presentations to park employees of all ranks
Analyze compliance data and identify potential risks in key regulatory areas of park operations, including child labor, IROC, and Ellis lifeguarding standards; recommend and implement measures to control compliance violations
Quickly understand processes to identify optimization possibilities
Other responsibilities are assigned on an as-needed basis by support center leadership
Qualification
Required
Must be currently pursuing a Bachelor's or Master's degree in Industrial Engineering, Supply Chain Management, Finance, Economics, or Business Management, while maintaining a good academic record
Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
Ability to work flexible schedule, including many evenings, weekends, and holidays
Ability to frequently travel to domestic US park locations throughout the summer (70-80% expected travel)
Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
Understanding of demand-based planning
Proficiency in Microsoft Excel and PowerPoint required
Ability to think creatively while maintaining accordance with business constraints
Ability to work as part of a team as well as independently
Ability to balance multiple priorities and deadlines for several stakeholders
Must be comfortable speaking in front of large groups
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
Strong written and verbal communication skills is a must
Strong self-leadership and evidence of being a self-starter
Ability to communicate complex concepts to audiences of varying skill and knowledge levels
Ability to stand, walk, or sit for long periods of time
Ability to remain seated and use computer for several hours of the workday
Ability to walk long distances throughout the park
Ability to work in both indoor and outdoor setting for long periods of time
Ability to withstand heat, humidity, direct sun, cold, and other weather elements
Preferred
Previous work or internship experience involving data analytics, project management, or similar duties highly desired
Previous hospitality, amusement park, theme park, or waterpark experience is a plus
Some experience with Microsoft Power BI or similar data analytics tool is a plus
Spanish or other bilingual language skills are a plus
Company
Herschend Family Entertainment
Herschend Family Entertainment develops and operates entertainment, tourism and hospitality properties
Founded in 1950
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Wexler
Chief Executive Officer
Recent News
2025-11-14
2025-10-27
2025-10-16
Company data provided by crunchbase