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FreedomCare · 3 months ago

Health Coach Specialist II

West Hartford, CT

Full-time

Onsite

Entry, Mid Level

$20/hr - $24/hr

2+ years exp

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Health Coach Specialist II will serve as the face of FreedomCare in the communities of Connecticut, conducting home assessments and ensuring caregivers and waiver members receive the support they need.

FitnessHealth Care

Responsibilities

Schedule and perform initial home assessments (virtual and in-person)

Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance

Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings

Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce

Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment

On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review

Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase

Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager

Track all activities through entries into CRM (Salesforce)

Function within the timeframes of a fast-paced startup in the healthcare environment

Performs other duties as required or assigned

Qualification

Elderly careSalesforce experienceMedical field experienceCase management experienceEmpathyCommunication skillsProblem-solving skillsTime management skillsEmotional intelligenceCritical thinking skillsActive listening skills

Required

Bachelor's degree or equivalent work experience

2+ years of experience working with frail or elderly disabled adults and caregivers

2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required)

1-3 years of medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews

The ability to exercise judgement independently and voice noticeable issues or trends

Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers

Strong problem-solving skills; able to identify issues and escalate when appropriate

Excellent time management, critical thinking and active listening skills; able to multitask

Possesses a high level of empathy and emotional intelligence

Strong proficiency in computer software navigation; Salesforce experience, as plus

Comfort in a dynamic and always evolving startup environment

Always maintain patient confidentiality; understands and adheres to HIPAA guidelines