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Flexjet · 3 days ago

Owner Experience Coordinator

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

Flexjet is a global leader in private aviation and luxury travel, seeking an exceptional individual to join their elite Owner Services team as an Owner Experience Coordinator. This role involves managing every detail of the flight experience for aircraft Owners, serving as a trusted advisor and brand ambassador.

AerospaceAir TransportationTransportationTravel

Growth Opportunities

Responsibilities

Act as the dedicated liaison for Flexjet Owners, providing concierge-level service and support throughout the entire flight experience

Manage all aspects of Owner trip logistics, including flight scheduling, special requests, catering, ground transportation, and last-minute changes

Build and maintain long-term relationships with Owners, understanding and anticipating their personal preferences and travel behaviors

Collaborate cross-functionally with internal departments (operations, flight control, catering, maintenance, etc.) to ensure a flawless execution of each trip

Serve as a brand steward, delivering service that reflects the elegance and exclusivity of the Flexjet experience

Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience

Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele

Qualification

Luxury client serviceAttention to detailOrganizational skillsAviation knowledgeInterpersonal communicationProblem-solving mindsetMicrosoft Office SuiteMultitaskingHigh emotional intelligence

Required

Exceptional attention to detail, ensuring a flawless execution of Owner requests

Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach and a polished, professional demeanor

Calm, poised, and solution-oriented mindset when handling high-stakes client requests

A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service

Strong organizational skills with the ability to multitask in a fast-paced, detail-oriented environment

High emotional intelligence, problem-solving mindset, and a passion for personalized service

Availability to work non-traditional hours, including evenings, weekends, and holidays, as needed to support client needs

Associate's degree (A.A.) or equivalent experience in hospitality, aviation, or high-end client services required

1-3 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence

Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms