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Flexjet · 9 hours ago

Owner Concierge

Cleveland, OH

Full-time

Onsite

Mid, Senior Level

2+ years exp

Flexjet is a luxury aviation company seeking a highly polished and service-focused professional to join their Owner Services team as an Owner Concierge. This role is responsible for delivering a seamless, white-glove experience for Flexjet Owners, overseeing trip coordination, managing personalized service, and ensuring every journey reflects the excellence of the Flexjet brand.

AerospaceAir TransportationTransportationTravel

Growth Opportunities

Responsibilities

Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey

Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences

Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism

Maintain detailed and up-to-date Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented

Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind

Conduct pre-trip quality assurance checks to uphold Flexjet’s white-glove standards

Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience

Lead the Owner journey from initial booking through billing, including both domestic and international travel, with a commitment to excellence at every stage

Act as the internal expert on assigned Owners, serving as the primary resource for preferences, travel patterns, and service nuances

Review and approve catering and special requests, curating onboard experiences that exceed expectations

Deliver intentional surprise-and-delight moments that elevate the Owner experience and reflect Flexjet’s luxury service ethos

Partner with Sales leadership on tours, retention strategies, and relationship management for high-value clients

Perform additional duties and responsibilities as assigned in support of Flexjet’s mission of service excellence

Qualification

Luxury service experienceClient relationship managementAttention to detailMicrosoft Office SuiteHigh-end CRM systemsSolutions-driven mindsetMultitasking abilityCommunication skillsTeam collaboration

Required

Impeccable communication skills with a polished, service-forward approach

Strong attention to detail, with the ability to anticipate needs and multitask in a fast-paced, high-touch environment

Composed, solutions-driven, and professional under pressure

Prior experience serving VIP or high-net-worth clients within luxury travel, hospitality, or private aviation

Highly collaborative and adaptable, with a team-first mindset

Associate's degree (A.A.) or equivalent experience in luxury hospitality, aviation, or high-end client services required, advanced education or certifications in business or service management a plus

2-4 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence

Proven track record of delivering personalized service and building trusted relationships with high-net-worth clients

Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms