Oaklawn Hot Springs ยท 3 months ago
IT Help Desk Support - Part Time (Shift Vary)
AR Hot Springs
Full-time, Part-time
Onsite
Entry Level
2+ years expOaklawn Hot Springs is a renowned organization that values strong core principles and aims to provide an exceptional experience for its guests and team members. They are currently looking for an IT Help Desk Support who will be responsible for providing technical assistance and problem resolution for software and hardware issues, while maintaining communication with users to ensure timely solutions.
CasinoHotelResorts
Responsibilities
Provide technical software and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment
Clearly communicate technical solutions in a user-friendly, professional manner
Document, Track and Monitor all computer system work requests through the use of the ticket tracking software to ensure a timely resolution to end-users
Answers and problem-solves help desk tickets by email, phone or other forms of communication
Communicate with technology users and staff to understand, identify, document, and resolve problems; escalating where necessary
Communicates in a friendly manner all pertinent information in a timely and accurate fashion
Uses department resources to locate answers for end-users
Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements
Document, Tracks and Monitors all computer system work orders through the ticket tracking software, including detail information about the issue/problem and a complete resolution to the issue/problem
Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications
Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations
Investigates appropriate areas of potential problems, investigates error messages and determines resolution
Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software
Performs hardware/software upgrades to computer equipment as needed
Responds to user requests for service and determines nature and extent of support needed
Sets up equipment for team member use, insuring proper installation of cables and software
Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc
Tags assets, set up, and assists in the configuration of new and used end-user computers hardware/software including peripherals
Trains users in use of hardware and software
Transport, adjust, clean and install/configure computing and related equipment
Maintain inventory of all equipment Provide computer troubleshooting and maintenance
Via telephone or In-person; identifies, diagnoses, and resolves issues for end-users having computer software or hardware issues; communicates solutions to the end-users
Maintain strict confidentiality
Ensures cleanliness of assigned area, reporting issues to supervisor
Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist
Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
Regular punctual attendance
Ability to work required overtime
Performs other duties as assigned
Qualification
Required
Must be at least 21 years of age
Minimum of 2+ years guest service experience
Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience
Requires the ability to independently perform all of the duties of the position efficiently and effectively
Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community
Strong computer skills with highly accurate data entry
Able to maintain the highest level of confidentiality
Ability to work as a team
Highly organized and detail oriented
Able to quickly adapt to changing priorities
Excellent communication and problem-solving skills
Preferred
Previous casino experience preferred
Prefer knowledge of how to assemble and disassemble computer components, including network cabling
Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino
Company
Oaklawn Hot Springs
Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mykel Chancellor
Human Resources Business Partner
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