Seneca Gaming Corporation · 5 days ago
Credit Executive
Niagara Falls, NY
Full-time
Onsite
Mid, Senior Level
5+ years expSeneca Gaming Corporation is seeking a Credit Executive responsible for overseeing Casino Credit Office activities. The role involves granting, suspending, and denying casino credit to patrons, processing credit applications, and ensuring compliance with company policies.
Gambling & Casinos
Responsibilities
Grant, suspend and deny Casino Credit to casino patrons as necessary
Identify, prospective casino credit patrons to build the credit portfolio and educate as required
Process all phases of casino credit applications in accordance to the department procedure manual
Maintain customer files and exchange credit information with other casinos to ensure expedient verification and approval or denial of casino credit applications
Ability to interact with the Casino Executive team to further Casino objectives
Ability to interact with casino patrons to enhance the gaming experience
Ability to interact with employees of all departments for the benefit of the patrons and the promotion of a good work environment
Work with all departments in promoting responsible credit usage
Implement approved Policies and Procedures with respect to establishing casino credit privileges by evaluating credit histories of applicants when needed
Input appropriate information into the existing or newly created patron computer file as per the department manual
Verify and post confidential credit information into the patron’s manual and computerized credit file
Verify and post identification credentials as per the department manual
Capture and input the patron’s signature into the signature verification system as per the department manual
Input the approval or denial information into the patron’s computer credit file and change account status as required
Complete assignments given by the Credit Manager
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must compete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
High school diploma or equivalent required
Self-starter with the ability to work in a team environment while maintaining a 'sense of urgency.'
Knowledge and interpretation of gaming regulations pertaining to Casino Credit
Minimum five (5) years' experience in Casino Credit or a similar lending position
Must have proficient computer skills
Must possess excellent communication skills
Must be comfortable, professional and focused while working in a social environment
Ability to write routine correspondence and to speak effectively to the public, employees and customers is mandatory
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Preferred
College or University graduate preferred
Organizational and supervisory experience preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
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