Stenger & Stenger, P.C. · 3 months ago
Digital Engagement Specialist – Legal Collections Focus
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expStenger & Stenger PC is a law firm focused on creditors’ rights and debt recovery, and they are seeking a Digital Engagement Specialist to enhance their digital outreach. The role involves creating and optimizing digital campaigns to improve client engagement and encourage timely payment of outstanding debts while ensuring legal compliance and professional standards.
Law EnforcementLegalLegal TechProfessional Services
Responsibilities
Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication
Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly
Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies
Maintain and optimize the firm’s online payment portals and related landing pages to improve user experience and conversion
Analyze campaign performance and make data-driven decisions to improve engagement and resolution rates
Manage and monitor digital outreach efforts and retargeting strategies
Oversee the scheduling and content of outreach campaigns
Collaborate with client services and IT to support seamless digital engagement
Evaluate, recommend, and implement new digital products, services, and strategies
Qualification
Required
Bachelor's degree in marketing, Communications, or related field
2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred
Strong skills in SEO, email automation platforms (e.g., SendGrid), text automation platforms
Experience with compliance-conscious messaging in regulated industries
Experience with domain reputation management
Strong communication, analytics, and project management skills
Understanding of user experience and digital engagement best practices
Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus
Preferred
Marketing experience within debt collection, legal recovery, or financial services
Familiarity with payment platforms or client portals
Digital marketing certification
Basic HTML or design skills (Canva, Adobe Suite)
Benefits
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Growth potential in a mission-driven legal setting
Company
Stenger & Stenger, P.C.
Stenger & Stenger, P.C., established in 1994, is a collections law firm dedicated to providing banks, creditors and debt buyers legal representation in multiple states, including Colorado, Indiana, Georgia, Kentucky, Michigan, Minnesota, New Jersey, Ohio, Tennessee, and Iowa .
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Raymond Bankoski
Chief Technology Officer
Company data provided by crunchbase