Apply on Employer Site

ServiceNow · 3 months ago

Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions

Addison, TX

Full-time

Onsite

Senior Level

5+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, striving to improve work processes for organizations. The Sr. Technical Consultant will serve as a technical expert in the ServiceNow Expert Services Team, focusing on customer engagement and optimizing ServiceNow solutions in Finance and Supply Chain domains to drive business outcomes.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization

Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution technology

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Develop required integration components (SSO, LDAP, etc.) with multiple systems

Develop required portal components

Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualification

ServiceNow configurationFinance & Supply Chain solutionsServiceNow certificationsWeb TechnologiesIntegration componentsInterpersonal skillsTeam player

Required

Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance

At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below

At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals

Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required

Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Proven team player and team builder

Preferred

ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred