Wagner Equipment · 3 months ago
Technology Support Manager
Aurora, CO
Full-time
Onsite
Mid Level
$77K/yr - $106K/yr
3+ years expWagner Equipment Co. is a company that offers challenging career opportunities and extensive training for its employees. The Technology Support Manager is responsible for overseeing field service operations, ensuring high customer satisfaction, maximizing service revenue, and supporting the sales and customer service of Trimble and Caterpillar technology solutions.
ManufacturingReal Estate
Responsibilities
Ensures that technicians are effectively scheduled
Manages service WIP to ensure work orders are closed in a timely manner with full revenue recognition
Manages the vehicles associated with the department field service technicians
Assure that warranty work orders are coded properly to maximize warranty recovery from OEMs
Regularly communicate with customers regarding the status of their installation or repair
Full responsibility for department financial statement and budgeting
Assists service managers in making customer, dealer, and manufacturer policy-settlement decisions
Create and coordinate training opportunities with vendors, WTI and WECO departments
Organizes and supports all departments (Parts, Service, Sales and Rental) with their technology product needs
Facilitates internal and external customer acceptance of these products by being a reliable source of information and support
Define and strive to achieve service and training sales goals
Supervision and direction of Technology Service Coordinator to ensure best in class field support
Be a technical resource to Sales Specialists and assist them with creating accurate and complete customer quotes
Other duties as assigned by manager
Supervise the work of direct reports
Approve and submit labor hours weekly
Interview and hire for approved positions
Provide ongoing performance feedback and conduct employee performance reviews
Qualification
Required
High School Diploma or GED
Bachelor's Degree in Business or Engineering or an equivalent combination of education and experience
2+ years with CAT or Trimble and/or surveying companies
1+ years administrative/clerical experience
3+ years customer service experience
1+ years sales experience
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ability to work independently and with minimal supervision
Ability to work well under pressure
Preferred
Knowledge of Wagner Equipment Co.'s various departments' operating practices
Basic knowledge of Microsoft Word, Excel, and PowerPoint
Basic knowledge of ET/SIS/SIS Web/STW
Benefits
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Company
Wagner Equipment
Wagner Equipment os the provider of equipment and heavy machinery for sale and for rent.
1001-5000 employees
H1B Sponsorship
Wagner Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Matt Connell
VP CFO
Company data provided by crunchbase