Chase ยท 3 months ago
Process Improvement Associate II
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm committed to delivering substantial financial benefits through operational excellence. As a Process Improvement Associate II, you will enhance operational efficiency and reduce risk by developing and implementing continuous process improvement programs, while collaborating with senior leaders and cross-functional teams.
BankingFinancial Services
Responsibilities
Partner with project team members to interview stakeholders, facilitate discussions, and develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts
Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders
Informally develop team members by serving as a mentor, providing constructive feedback and coaching, and inspiring a culture of continuous learning; this may include managing analysts and interns
Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques
Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools
Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning
Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message
Take ownership of tasks and manage most elements of an entire workstream
Qualification
Required
Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting
Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills
Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets
Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds
Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery
Experienced in creating presentations, both written and verbal, tailored for senior audiences
Preferred
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives
Implement automation to streamline workflows and reduce manual effort, increasing overall productivity
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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