Naughty Dog ยท 1 month ago
Systems Support Specialist (Contingent)
United States, Santa Monica, CA
Full-time
Onsite
Senior Level
5+ years expNaughty Dog is a renowned game development company known for its critically acclaimed titles. They are seeking a Systems Support Specialist to join their IT team, focusing on providing advanced technical support, managing IT operations, and improving system workflows.
GamingVideo GamesWeb Development
No H1B
Responsibilities
Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
Design, build, and configure advanced custom PC workstations, ensuring optimal performance
Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
Efficiently provision new equipment and onboard/offboard users
Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies
Support security initiatives, incident response, patching, anti-malware, and prevention
Regularly collaborate with other IT teams and departments within PlayStation Studios
Provide guidance, training and mentorship to junior staff, sharing knowledge and expertise
Stay up to date with the latest industry trends, technologies, and best practices
Additional responsibilities to be assigned as needed
Qualification
Required
Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
Proven track record of resolving complex hardware, software, and network issues
Proven ability to execute IT projects from conception to implementation
Expert technical skills in building and configuring PCs and servers
Expert knowledge of Windows 10/11 operating systems
Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
Excellent problem-solving and analytical skills
In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
Experience with scripting languages such as Python, Bash, and Powershell
Solid understanding of A/V systems, live streaming hardware and software, and advanced multimedia tools
Familiar with various operating systems including Linux, Mac OS, Windows Server, and virtualized environments
Familiar with basic cybersecurity & privacy principles
Familiar with cloud systems such as AWS, Azure, and related technologies
Exhibits consistent high-quality work, effective teamwork, responsibility, and efficiency
Able to articulate complex issues and their broader implications, consistently presenting multiple viable solutions
Preferred
Proficiency in additional software tools, such as JIRA, Confluence, Wireshark, Visual Studio, Pro Tools, and Adobe Suite
Experience with automation such as Ansible, Jenkins, or other infrastructure as code platforms
Familiarity with gaming systems, particularly Sony PlayStation hardware, software interfaces, and peripherals
Knowledge of advanced server management, including Linux server environments and cloud-based systems
Benefits
Medical
Dental
Vision
Company
Naughty Dog
Naughty Dog, a video game developer that produces games on PlayStation systems, including the Crash Bandicoot and Jak and Daxter franchises.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2001-01-22Acquired
Leadership Team
Rafael Grassetti
Art Director
Recent News
2026-01-06
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2025-12-16
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