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MORryde · 3 months ago

Inside Sales & Warranty Specialist

Elkhart, IN

Full-time

Onsite

New Grad, Entry Level

MORryde is currently looking to add a team member to our Inside Sales & Warranty Team to focus on product support and warranty claims. The Inside Sales & Warranty Specialist will provide customer service to aftermarket distributors, dealers, and retail customers while managing warranty claims and ensuring exceptional service.

AutomotiveManufacturingService Industry

Responsibilities

Manage a high volume of calls and/or emails regarding product, service, and warranty inquires

Educate customers on MORryde product, showcasing the features and benefits

Execute high-level customer service skills to alleviate product concerns or to resolve warranty claims

Negotiate with customers to manage overall warranty claim costs

Enter, follow-up on, and confirm warranty parts returns and new order processing

Qualification

Technical aptitudeCustomer serviceAttention to detailProblem solvingVerbal communicationWritten communicationInitiative

Required

General technical aptitude that allows you to learn how products work, how components fit together, and to understand service repairs and processes

High level of attention to detail in order to process orders, returns, and warranty claims correctly

Ability to convey a positive customer focused disposition, all while handling a large volume of phone calls and/or complex warranty claims

Ability to take initiative and work effectively without constant supervision

Must be able to handle extended periods of time at their desk assisting in post-sales activities including parts and service inquiries, product troubleshooting, and warranty administration

Ability to analyze and solve problems is an integral part of this position

Excellent verbal and written communication skills are essential to this position