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Texas Security Bank · 3 months ago

Client Relations Specialist II (74375)

Garland, TX, USA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Texas Security Bank is an independent bank focused on supporting independent business owners. The Client Relations Specialist II is primarily responsible for customer-facing transaction processing and branch cash balancing, ensuring compliance with internal policies and procedures while delivering exemplary customer service.

BankingBitcoinBuilding MaterialFinancial ServicesReal EstateVenture Capital

Growth Opportunities

Responsibilities

Opening and closing of designated branch locations

Provide client services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, preparing change orders for commercial clients, wires, ordering checks, debit cards, etc

Balance cash drawer and branch vault daily

Processing of mobile and merchant electronic deposits daily

Process various Night-Drop and Mail transactions as needed

Assisting with client emails, phones, and chats in a designated time frame

Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using instances as learning tools for employee development

Full understanding of all policies and procedures relative to responsibilities

Assist with reporting as needed

Additional responsibilities as assigned

Qualification

Cash handling experienceCustomer service experienceBanking compliance knowledgeTime management skillsOrganizational skillsProblem-solving skillsVerbal communication skillsWritten communication skillsInterpersonal communication skillsAttention to detail

Required

High School diploma, general education degree (GED), or equivalent required

Six months previous cash handling and customer service experience required preferably in banking

Strong verbal, written and interpersonal communication skills

High level of time management, organizational and problem-solving skills with the ability to multi-task, strong attention to detail, and accountability

Knowledge of state and federal banking compliance regulations and operational policies