F.W. Webb Company · 3 months ago
Customer Product Growth Specialist - HVAC
Hampden, ME
Full-time
Onsite
Mid Level
$60K/yr - $90K/yrF.W. Webb Company, the Northeast’s largest wholesale distributor of plumbing, heating, HVAC, and industrial supplies, is seeking a full-time Customer Product Growth Specialist focusing on HVAC. This role involves utilizing technical expertise to service customers, consulting on product appropriateness, conducting product testing, and collaborating with sales teams to meet corporate growth goals.
Heating Ventilation and Air Conditioning (HVAC)Home ServicesSupply Chain ManagementWholesale
Responsibilities
Utilize technical expertise of products, industry, and discipline to service customers with respect to all aspects of relationship including bid proposals, product usage, alternative products, etc. in order to establish and maintain effective relationships with those customers
Consult with customers on technical aspects of products and appropriateness for specific projects; including troubleshooting on technical issues, advising customers on products and costs, evaluating specs and bid submissions, and recommending sourcing and pricing bids for customers
Conduct testing and calculations on products to determine appropriate calibration for specific applications
Work with customers to obtain specialty material for specific projects through the use of purchase orders or by authorizing product transfers between FW Webb locations
Collaborate with outside and inside sales team to advise, source, and present quotes that meet technical specifications of customer jobs and projects
Recommend to General Manager products to add or drop from inventory as well as recommend price changes to remain competitive
Develop strategies to meet and exceed corporate growth goals
Effectively handle customer service issues; including following up on long-lead time purchase orders, keeping customers informed of any changes, and providing other concierge services as key point of contact in order to establish and maintain effective customer relationships
Serve as an extension of FW Webb’s customers with respect to understanding and anticipating customer needs in order to help grow the customers business and enhance their experience with the company
Qualification
Required
Previous specific discipline experience essential: HVAC/R
Good interpersonal skills, excellent verbal, and written communication skills essential to market FW Webb to new/existing customers
Aptitude to work through multifaceted issues and to tackle technical issues based on experience
Working knowledge of Excel, Word, e-mail, and internet
Superior technical knowledge in one or more specific disciplines
Comfortable working in a fast-paced office environment
Occasional Travel
Strong customer service focus based on technical proficiency and product knowledge
Ability to provide a high level of customer service in order to market FW Webb to new/existing customers
Preferred
Bachelor's degree preferred; sales/marketing/customer service experience preferred
Prior HVAC/Heating experience preferred
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
F.W. Webb Company
F.W. Webb Company is the largest wholesale distributor of plumbing, heating, HVAC/R and PVF in the Northeast.
Founded in 1866
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
First Citizens Bank
2024-07-31Debt Financing· $25M
Leadership Team
Brendan Lilly
Vice President, eCommerce & Digital
Recent News
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