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EBizCharge · 4 months ago

Client Ambassador

Irvine, CA

Full-time

Onsite

New Grad, Entry Level

EBizCharge is a company headquartered in Irvine, California, specializing in integrated payment solutions for various applications. They are seeking a Client Ambassador to proactively engage with clients, ensuring a positive experience while identifying opportunities for improvement and managing client concerns.

FinanceInformation TechnologyMobilePaymentsSoftware

Responsibilities

Proactively contact all assigned clients to build warm personal connections and ensure a positive experience

Identify from clients how the company can improve and share with management

Reassure clients and escalate concerns appropriately, communicate with clients until concerns are resolved

Verify the business software clients use and ensure all clients are utilizing products including integration and email payment tools, and other products

Obtain positive customer surveys, online reviews, references, and client referrals. Three referrals requested after all positive client interactions

Discover if clients belong to any associations and work with any software resellers - generate potential partnership opportunities for the company

Enter all updates correctly in the company’s CRM system and notify relevant parties if impactful changes are requested by accounts

All other tasks as directed by sales leadership

Qualification

Communication skillsDegreeSelf-starterWork ethicTeamwork

Required

Bachelor's degree is highly preferred

Self-starter with ability to learn fast and work independently as well as within a team

Must be driven with a strong work ethic

Must have strong communication skills

Benefits

100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.

Retirement 401(k) plan with company match.

Gym access, dry cleaners, car wash conveniently located within building.

Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Company

EBizCharge

EBizCharge is the leading all-in-one integrated payment platform that helps businesses facilitate electronic payment processing, enhance transaction security, and increase client profits.

Founded in 2005