Supermicro · 2 days ago
Customer Service Coordinator
San Jose, CA
Full-time
Onsite
Entry Level
$21.01/hr - $28/hr
1+ years expSupermicro is a Top Tier provider of advanced server, storage, and networking solutions. They are seeking a Customer Service Coordinator to work closely with various departments to address customer requests efficiently and maintain high levels of customer service.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureEmbedded SystemsManufacturingSoftware
Responsibilities
Process product returns and conduct product failure analysis
Ensure a high level of customer service is delivered to all customers
Handle the day-to-day RMA Receiving activities
Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
Warranty verification for customers to meet RMA service requirements
Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
Manages customer escalations on the highest priority and work with internal teams for solutions
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
Parts fulfillment and support, repair charges processing and order confirmation
Work closely with internal departments as required
Qualification
Required
Minimum of 1 year of experience in Customer Service or related fields preferred
Excellent in written, interpersonal communications and organization skills
Strong customer service, ethics and ability to be empathetic and accept ownership
Detail oriented with excellent time management
Ability to Multi-task with minimum supervision and meet established deadlines
Independent person who also is a strong team player
Experience in a fast-paced environment
Proficient with MS Office applications with a strong emphasis on Excel and Outlook
Preferred
Prior experiences handling small parts component is a plus
Associate degree is preferred
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Supermicro
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.
5001-10000 employees
H1B Sponsorship
Supermicro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (33)
2023 (27)
2022 (29)
2021 (30)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$4.5B2025-06-24Post Ipo Debt· $2.3B
2025-02-11Post Ipo Debt· $700M
2024-02-23Post Ipo Debt· $1.5B
Leadership Team
M
Matt Thauberger
Senior Vice President Strategy Business Development
Somik Behera
General Manager, Cloud, Cluster Mgmt, Datacenter & AI Software Products
Recent News
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