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Jobs via Dice · 4 months ago

Python with Amazon Connect developer - W2 Only

United States

Full-time

Remote

Mid Level

Dice is the leading career destination for tech experts at every stage of their careers. They are seeking a Python with Amazon Connect developer to set up a cloud-based contact center and integrate it with various AWS services. The role involves developing serverless functions in Python, configuring AWS Connect, and ensuring optimal performance of Lambda functions.

Computer Software

Responsibilities

AWS Connect

Expertise in set up a cloud-based contact center

Integrate with Lambda for real-time call handling and data processing

Configure routing profiles, contact flows, and agent hierarchies

Enable voice recording and store recordings in S3

AWS Lambda

Implement serverless functions in Python to:

Process incoming call metadata

Trigger workflows based on customer input

Interact with DynamoDB for customer data retrieval and updates

Store call transcripts and logs in S3

Ensure Lambda functions are stateless and optimized for performance

Amazon S3

Create buckets for:

Storing call recordings

Storing call transcripts and logs

Hosting static assets (if needed)

Implement lifecycle policies for data retention and archival

Amazon DynamoDB

Design tables for:

Customer profiles

Call history and metadata

Support ticket tracking

Use partition keys and sort keys for efficient querying

Implement access control and encryption at rest

Python

Develop Lambda functions using Python 3.x

Implement error handling, logging, and monitoring

Write unit tests for all Python modules

Qualification

AWS ConnectAWS LambdaAmazon S3Amazon DynamoDBPython

Required