Dialpad · 20 hours ago
Forward Deployment Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. The Forward Deployment Engineer will accelerate the adoption of the AI platform by embedding within strategic customer accounts and translating complex business challenges into high-impact AI systems.
AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions
The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment
Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development
AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life
Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework
Qualification
Required
4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products
Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks
Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks
Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive
You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!
Preferred
Telephony stack knowledge (WebRTC, SIP, SBCs)
Experience deploying chatbots or voice bots at >10K daily conversations
Contributions to open-source AI agent frameworks
Benefits
Competitive benefits and perks
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
Company data provided by crunchbase