Hendrickson · 2 days ago
Customer Service Administrator/Distribution Center
Kendallville, IN
Full-time
Onsite
Entry Level
1+ years expHendrickson is a supplier of truck suspension systems and components, and they are seeking a Customer Service Administrator for their Distribution Center. The role involves administering RGA’s and credits for aftermarket customers, supporting order entry, and providing general administrative support to the Customer Service Group.
AutomotiveManufacturing
Responsibilities
Complete end of month reporting
Prepares outgoing mail
Sorts and distributes incoming mail
Administer and maintain detailed records for RGA’s, credits and no-charge shippers for the Aftermarket Department
Assists with the processing of OFI’s and Customer Comments via ACTION database
Assist AM Account Specialists as needed
Order entry
Tracking/pro #’s and freight questions
Provide back-up assistance to the Customer Service Administrator as required
OE RGA’s and credit
OFI’s and CC’s
Receivable disputes
Monthly metrics
Interact closely with Customer Service Managers, CS Administrator, Credit Manager, A/R Administrator, Account Specialist and Quality personnel
Attend weekly Quality CI (Continuous Improvement) meetings
Qualification
Required
High School Diploma/GED required
1-3 years of experience in Customer Service
Excellent interpersonal and communication skills
PC skills required (Excel, Word, PowerPoint, and Email)
Preferred
Bachelor's degree in Business Administration or related field preferred
Benefits
Medical, dental, and vision insurance
Life, travel, and disability insurance
Flexible spending account
Retirement plan
Paid holidays and vacation
Financial assistance programs if you decide to adopt a child or want to pursue further education
Comprehensive wellness program
Employee Assistance Program
Company
Hendrickson
Hendrickson is a designer and manufacturer of suspension systems and components for heavy-duty trucks.
1001-5000 employees
H1B Sponsorship
Hendrickson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (8)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Matt Joy
Chief Executive Officer
Recent News
Morningstar.com
2025-09-24
Company data provided by crunchbase