Cybermedia Technologies, LLC (CTEC) · 3 months ago
Systems Manager-Senior
United States
Full-time
Remote
Senior Level
5+ years expCTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The Systems Manager-Senior is responsible for the administration, security, maintenance, and optimization of IT systems supporting the Beneficiary Helpline, ensuring compliance with SSA standards and collaborating with cross-functional teams to align technology solutions with organizational needs.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments
Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards
Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed
Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance
Manage user access, authentication, permissions, and security controls across all platforms
Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements
Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans
Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials
Provide technical support, guidance, and training to staff on system usage, security, and protocols
Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards
Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs
Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements
Qualification
Required
Bachelor's degree with 5–7 years of progressively responsible IT systems management experience
Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms
Demonstrated experience in system security, access control, incident response, and regulatory compliance
Experience troubleshooting system, hardware, and software issues in a multi-user environment
Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards
Proven ability to implement system upgrades, patches, and technology enhancements
Strong analytical, problem-solving, organizational, and decision-making skills
Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports
Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms
Experience developing and delivering technical support and training to staff
Ability to work collaboratively within cross-functional teams and with external vendors when required
Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
Company
Cybermedia Technologies, LLC (CTEC)
We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Main Street Capital
2023-05-17Private Equity· $44M
2023-05-17Debt Financing
Company data provided by crunchbase