Chase · 3 months ago
Product Solutions Manager, Vice President - Infrastructure Platforms
1230 Avenue Of The Americas, New York, NY, 10020, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $197K/yr
5+ years expChase is a leading financial institution, and they are seeking a Product Solutions Manager to enhance customer relationships and drive product adoption within their Infrastructure Platforms team. This role involves guiding customers through onboarding, tracking success metrics, and collaborating with cross-functional teams to ensure alignment with customer goals.
BankingFinancial Services
Responsibilities
Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Support an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
Your primary focus will be to support your customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
Your role includes leading a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
Drive annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
Identify shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives
Qualification
Required
5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
Navigate complex matrix organizations with globally dispersed resources
Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
Cloud technical certifications in AWS, Azure and/or GCP
Preferred
Experience in a business to business (B2B) environment or as a colleague in a customer environment
Advanced knowledge of the product development life cycle, technical design, and data analytics
Experience within technical account management, professional services, or customer advisory functions
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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