NiCE · 1 hour ago
Business Consultant, VRS, CX
United States
Full-time
Remote
Senior LevelNiCE is a global company known for its innovative software solutions. The Business Consultant in the Value Realization Services (VRS) Organization will lead customer engagements, focusing on driving business case value and optimizing the adoption of NiCE solutions through strategic advisory and consulting delivery.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement
Discover, identify and create business cases for value of the product portfolio
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise
Lead complete, comprehensive organizational change management with customer during engagements
Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
Manage consulting program with continuous alignment with entire product implementation program
Establish and monitor progress toward business success criteria for each product and BU
Map business case into action items and solution design
Align launch strategy with use case and value priorities
Secure buy-in from different stakeholders (Internal and External)
Provide input into technical project plan, overlaying VRS activities
Single point of communication for business case activity and value realization
Hold all parties (customer included) accountable to agreed plan and pushes execution of action items
Expertly handle large scale customer engagements and the VRS Program with Customers
Provide expert guidance and deliver strong advisory best practice Project Management and consulting
Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
Develop repeat business opportunities via successful delivery, credibility and thought leadership
Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Qualification
Required
Strong mix of consulting and operations experience
Experience leading customers through Contact Center/CCaaS Digital transformations
Unique blend of business, subject matter expertise, and technical savvy
Experience in maturing VRS methodology and delivery of services
Proven ability to influence cross-functional teams with or without formal authority
Effective working within a matrixed organization
Best practice guidance to ensure customer fully optimizes their business process
Design change strategy across people, process & technology
Lead consulting program leader, creating and owning the business case for a multi-tiered customer offering
Build long-term relationships with customers, becoming a trusted advisor
Organize and guide application and domain business consultants through program leadership
Individual accountability toward assurance of customer value realization
Identify opportunities for additional engagements through service subscription renewals and business development
Responsible for the successful delivery of business improvement projects
Discover, identify and create business cases for value of the product portfolio
Lead consulting projects to drive process improvement and ensure business readiness
Lead complete, comprehensive organizational change management with customer during engagements
Own and manage senior stakeholder relationship and ensure active participation
Manage consulting program with continuous alignment with entire product implementation program
Establish and monitor progress toward business success criteria for each product and BU
Map business case into action items and solution design
Align launch strategy with use case and value priorities
Secure buy-in from different stakeholders (Internal and External)
Provide input into technical project plan, overlaying VRS activities
Single point of communication for business case activity and value realization
Hold all parties accountable to agreed plan and push execution of action items
Expertly handle large scale customer engagements and the VRS Program with Customers
Provide expert guidance and deliver strong advisory best practice Project Management and consulting
Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives
Develop repeat business opportunities via successful delivery, credibility and thought leadership
Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain
Company
NiCE
NiCE is transforming the world with AI that puts people first.
Founded in 1986
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
2025-09-16
2025-09-12
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