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Walmart Canada · 3 months ago

Director, Technical Program Management - LLM Automation for Merchandising

Bentonville, AR

Full-time

Onsite

Director/Executive

$130K/yr - $260K/yr

7+ years exp

Walmart Canada is seeking a bold, innovative Director to lead the implementation of LLM-powered automation for the Merchandising organization. The role focuses on translating complex workflows into intelligent systems, partnering across teams, and driving operational leverage through scalable AI solutions.

DeliveryRetailShopping

Responsibilities

Own automation strategy – Translate Wally’s GenAI vision into executable roadmaps for agentic workflows, ticket automation, and root cause diagnosis

Scale adoption – Partner with Merch Transformation teams to embed contextual AI into key workflows

Orchestrate delivery – Coordinate multi-agent architecture development across domains, with reusable, governed components

Prioritize automation ROI – Focus resources on initiatives that drive measurable time savings and business outcomes

Drive scale – Enable other teams to build into the Wally platform by developing integration playbooks, quality standards, and shared OKRs

Embed AI into decisioning – Help merchants move beyond dashboards by embedding intelligent agents that explain, predict, and act

Qualification

AI implementationLLM automationStakeholder managementCross-functional leadershipTechnical fluencyModern LLM architecturesProject management certificationExecutive communicationInclusive digital experiencesProblem-solving

Required

Experience leading implementation of AI/LLM/automation at scale in a retail or enterprise environment

Ability to thrive on solving hard coordination problems across business, product, and engineering

Ability to translate ambiguous workflows into structured agentic systems

A passion for creating leverage—freeing up thousands of hours of merchant time

An understanding of both the 'why' and the 'how' of AI: product intuition + technical fluency

Ability to drive rigor and clarity into complex programs and roadmaps

A track record of scaling systems and mindsets—bringing others along on the AI transformation journey

7+ years in product, program, engineering, or data science leadership

Experience leading cross-functional AI/ML automation efforts

Strong executive communication and stakeholder management skills

Familiarity with modern LLM architectures, orchestration, and evaluation frameworks

Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 7 years' experience in engineering, engineering program management, technical program management, product management, or related area

Option 2: 9 years' experience in engineering, engineering program management, technical program management, product management, or related area

Preferred

Certification in Project Management

Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years' experience in product design

Supervisory experience

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.