Product Solutions Manager, Vice President - Infrastructure Platforms jobs in United States
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JPMorganChase · 3 months ago

Product Solutions Manager, Vice President - Infrastructure Platforms

position1230 Avenue Of The Americas, New York, NY, 10020, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$119K/yr - $197K/yr
date5+ years exp

JPMorganChase is seeking a Product Solutions Manager, Vice President for their Infrastructure Platforms team. In this role, you will develop and maintain customer relationships, drive product adoption, and support customers as their cloud technology advisor, while collaborating with cross-functional teams to meet customer needs.

Asset ManagementBankingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Support an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
Your primary focus will be to support your customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
Your role includes leading a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
Drive annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
Identify shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives

Qualification

Customer success experienceCloud technical certificationsPublicPrivate cloud knowledgeTechnical proficiency in computingCommunication skillsInfluence stakeholdersExperience in B2B environmentExperience in technical account managementInterpersonal skillsWriting skills

Required

5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
Navigate complex matrix organizations with globally dispersed resources
Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
Cloud technical certifications in AWS, Azure and/or GCP

Preferred

Experience in a business to business (B2B) environment or as a colleague in a customer environment
Advanced knowledge of the product development life cycle, technical design, and data analytics
Experience within technical account management, professional services, or customer advisory functions

Company

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-02-01IPO

Leadership Team

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Allison Beer
CEO of Card Services and Connected Commerce
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Dan Mendelson
CEO, Morgan Health
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