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Solera Holdings, LLC. · 3 days ago

Key Account Manager

United States

Full-time

Hybrid

Mid Level

3+ years exp

Solera Holdings, LLC. is a global leader in data and software services, focusing on transforming the vehicle lifecycle into a connected digital experience. The Key Account Manager will manage strategic relationships with dealer groups, driving retention and uncovering new opportunities across Solera’s automotive solutions suite.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

Lead day-to-day customer engagement and retention efforts for assigned dealer groups, partnering with the Key Account Director to manage the full account lifecycle across multiple product lines

Build deep relationships with operational leaders and power users

Develop and execute strategic account plans that align with the dealer group's business goals and Solera’s long-term growth objectives

Own retention goals and net revenue retention (NRR) targets across core product(s)

Lead adoption and engagement strategies to ensure measurable customer value

Monitor account health and intervene proactively to reduce risk and avoid churn

Manage and report on key account performance metrics, including revenue, profitability, and customer lifetime value (CLV)

Act as the primary point of contact for complex escalations, orchestrating internal teams to deliver timely and effective solutions

Run strategic business reviews (QBRs) to align on goals, performance, and opportunities

Surface whitespace and expansion opportunities across all Solera product lines

Partner closely with Key Account Directors and Solution Consultants to drive upsell conversations (you identify, they close)

Be the voice of the customer with Product, Support, and Marketing teams

Participate in product innovation feedback loops and enablement strategy

Champion customer needs and insights to elevate the full experience

Qualification

Customer SuccessAccount ManagementSaaS Customer LifecycleData StorytellingSalesforceAutomotive Industry ExperienceStrategic PlanningCustomer EngagementPerformance MetricsMS Office ProficiencyCross-Functional Collaboration

Required

3+ years of experience in Customer Success or Account Management supporting strategic or enterprise accounts, with a proven track record managing high-value, multi-product relationships

Demonstrated success navigating large organizations, influencing cross-functional stakeholders, and driving executive engagement and customer alignment

Deep knowledge of the SaaS customer lifecycle, from onboarding and adoption through renewal, expansion, and long-term strategic planning

Skilled in data storytelling and ROI-based consultation, with the ability to translate performance metrics into meaningful business value for C-level stakeholders

Proficient in Salesforce, DealerSocket CRM, and other enterprise SaaS platforms, with a proactive, collaborative mindset and the ability to manage a strategic book of business with autonomy and urgency

Proficiency in MS Office, Outlook, and TEAMS

Ability to travel up to 50%