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Master ConcessionAir, LLC · 3 months ago

Hostess - Host - Orlando International Airport

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

Master ConcessionAir, LLC is seeking a Hostess to provide outstanding customer service at the Orlando International Airport. The role involves welcoming guests, guiding them to their tables, and ensuring a friendly and professional dining environment.

Food and Beverage

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service

Stands at entrance and welcomes guests

Knows the menus and floor plans of the restaurant(s)

Shows guests to their tables and presents menus

Maintains balance with the workload of each server (seats every server section equally)

Maintains a clean and orderly host stand

Cleans menus and replaces damaged copies when needed

Aids servers when necessary (to help set tables, etc.)

Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc

Answers all guest questions or finds appropriate answers for guests

Communicates customer concerns and complaints to MOD

Performs duties with a smile and a positive attitude

Maintains display items in a clean and orderly fashion

Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs

Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc

Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments

Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc

Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines

Sweeps and mops as needed

Performs other duties and side-work as assigned

Qualification

Customer serviceFoodBeverage knowledgeProfessional communicationMulti-taskingDependabilitySafety knowledgePositive attitudeTeamworkIntegrity

Required

Demonstrated pleasant attitude and energy to ensure great customer service

Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines

Demonstrated ability to learn food and beverage knowledge and participate in training as required

Ability to work under pressure and multi-task in a fast-paced environment

Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns

Ability to create a pleasant dining area for customers

Ability to remain alert and maintain positive attitude during slow periods

Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions

Ability to maintain a safe and clean restaurant for customers

Ability to walk and stand for long durations

Ability to do moderate to heavy lifting (25 lbs. or less)

Knowledge and adherence to MCA policies and procedures

Knowledge and adherence to all airport rules and regulations

Commitment to service of customers, staff, co-workers, and management

High integrity and honesty, Work Ethic, passion, and commitment

Ability to work scheduled hours, including weekdays, weekends, and holidays

Follow through and dependability

Benefits

Insurance: Health, Dental, Vision, LIfe.

401K

Uniform, Shoes yearly credit

Paid: Vacation, Holidays, Anniversary, Birthday.

Company

Master ConcessionAir, LLC

Master ConcessionAir, LLC began in 1994 and immediately realized the formula for success not only meet but to exceed the travelers’ expectations, and so their mission statement was born, “Serving the World, One Guest at a Time”.

Founded in 2008