Point72 · 3 months ago
Project Manager, End User Experience
New York, United States
Full-time
Onsite
Mid, Senior Level
$112K/yr - $180K/yr
5+ years expPoint72 is a leading global alternative investment firm focused on delivering superior returns through innovative investing strategies. They are seeking a Project Manager for End User Experience to enhance the IT infrastructure and improve user satisfaction by managing technology projects and collaborating with cross-functional teams.
Asset ManagementFinanceFinancial Services
Responsibilities
Build and maintain an end user experience improvement roadmap that aligns with business objectives
Define success metrics such as customer satisfaction, adoption/usage, and resolution times while identifying opportunities for improvement
Write problem statements, business cases, and project charters with clear scope, timeline, and ROI
Drive execution using Agile/Lean practices, managing risks, dependencies, change control, and stakeholder communications
Partner with cross-functional teams, such as engineering, service desk, security, human resources, and communications to deliver solutions
Pilot, test, and standardize device builds, app configurations, and workflows
Plan launches, including training, communications, and support playbooks to ensure smooth transitions
Instrument feedback loops, such as in-app prompts, surveys, and forums, to analyze telemetry
Create and maintain dashboards and quarterly reviews, using insights to guide improvements
Manage vendors and budgets, including evaluation and selection, contract negotiation, and tracking value against spend
Qualification
Required
5-8+ years managing technology projects
Bachelor's degree
Demonstrated success delivering improvements across end user experience areas such as device lifecycle (Windows/macOS/iOS), MDM/MAM, VDI, identity/SSO, Office/M365/Google Workspace, Slack/Teams/Zoom, SaaS rollouts, self-service portals, and knowledge bases
Strong grasp of service management (ITIL), support operations, and change management (ADKAR/Prosci)
Fluency with project tools and data, such as Jira/Azure Boards, Smartsheet, Tableau/Power BI, and Excel
Exceptional communication with the ability to translate technical details into business impact
Strong problem-solving, collaboration, analytical, and communication skills
Strong end-user service orientation with a focus on user satisfaction and experience
Ability to prioritize and lead a team to troubleshoot complex issues across the entire firm, provide root cause analyses, and make recommendations to mitigate future risk
Adaptable to a broad range of tasks and issues, including occasional weekend work and participation in on-call rotation
Commitment to the highest ethical standards
Benefits
Fully-paid health care benefits
Generous parental and family leave policies
Mental and physical wellness programs
Volunteer opportunities
Non-profit matching gift program
Support for employee-led affinity groups representing women, minorities and the LGBT+ community
Tuition assistance
A 401(k) savings program with an employer match and more
Company
Point72
Point72 invests in multiple asset classes and strategies worldwide.
1001-5000 employees
H1B Sponsorship
Point72 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (42)
2023 (48)
2022 (35)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$45.17M2012-06-15Series Unknown· $45.17M
Leadership Team
Nanssia Fragoudaki
Chief Operating Officer for Technology
S
Sam Wadhams
Senior Manager, Corporate Communications
Recent News
Business Insider
2026-01-09
2025-12-29
2025-12-29
Company data provided by crunchbase