Customer Support Crew - PT jobs in United States
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Avelo Airlines · 3 months ago

Customer Support Crew - PT

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$17/hr - $17/hr
date1+ years exp

Avelo Airlines is America’s first new airline in nearly 15 years, aiming to inspire travel with affordable and reliable air travel. The Customer Support Crew is responsible for assisting customers with inquiries, resolving issues, and providing exceptional service through various channels.

AerospaceAir TransportationPublic TransportationTravel

Responsibilities

Support continuous calls, and digital support (email etc.) channels into the CSC
Provide exceptional service to every customer, every time
Perform all assigned activities related to booking, modifying, and supporting customer reservations
Sell flights and ancillary products and services
Maintain KPI performance standards as defined by the CSC

Qualification

Customer service experienceSales experienceBilingualMicrosoft Office SuiteCall center experienceMultitaskComposure under pressureTechnical proficiencyAttention to detailOrganizational skillsVerbal communicationWritten communicationProblem solving

Required

High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service or sales experience
Ability to multitask by answering continuous calls and digital messages (i.e., email, etc.)
Ability to navigate through complex processes while interacting with a customer
Upon Completion of new hire training, show proficiency in navigating through concurrent digital interactions with more than one customer at a time
Provide a safe and professional office-work environment, free from background noise and distraction
Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
Attention to detail and strong organizational skills
Excellent verbal (telephone) and written communication skills, including grammar
Strong customer service skills
Ability to stay composed and polite under pressure, effectively handling tense situations

Preferred

Bilingual preferred
Previous sales and call center experience is preferred
Provide a high-speed internet connection to meet work from home requirements (25 mbps)
Technically proficient in working with CSC systems/programs/tools which include but are not limited to: Radixx Res, Jira, and Airline Choice DCS
Potential need to work flexible hours and be available to respond on short notice
Flexible and able to work at any time, including nights, weekends and holidays

Company

Avelo Airlines

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Avelo Airlines is an aviation company that offers an affordable, convenient, and caring travel experience.
dateFounded in 2020
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
https://www.aveloair.com/

Funding

Current Stage
Late Stage
Total Funding
$175.15M
Key Investors
Morgan Stanley Tactical Value
2025-01-16Series Unknown· $8.15M
2022-01-06Series B· $42M
2020-01-01Series A· $125M

Leadership Team

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Andrew Levy
Chairman & CEO
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Recent News

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Company data provided by crunchbase