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Hearst · 3 days ago

AI Program & Implementation Manager

New York, NY

Full-time

Onsite

Senior Level

$140K/yr - $160K/yr

5+ years exp

Hearst is a leading global, diversified information, services, and media company dedicated to innovating and informing audiences. They are seeking an AI Program & Implementation Manager to lead AI integration and automation projects, ensuring business goals and timelines are met while collaborating with stakeholders to enhance process efficiency.

AdvertisingDigital MediaNewsPublishingTVTV ProductionVideo Streaming

H1B Sponsor Likely

Responsibilities

Lead AI integration and automation projects from concept to delivery, ensuring business goals, timelines, and ROI are met

Design and implement API-based integrations between the AI chatbot and enterprise systems (e.g., ServiceNow, SharePoint, HR, Finance, CRM, and IT operations platforms)

Configure and optimize existing chatbot workflows and connectors to enhance process efficiency and user experience

Work hands-on with APIs, SDKs, and orchestration tools to connect applications and automate repetitive tasks

Partner with business stakeholders to identify processes suitable for AI and automation integration

Develop reusable frameworks, connectors, and integration patterns for scalable enterprise use

Collaborate with data, security, and IT teams to ensure all AI integrations meet compliance, privacy, and performance standards

Monitor performance, adoption, and business outcomes of deployed integrations; iterate for continuous improvement

Serve as product manager for the enterprise AI chatbot, managing roadmap, adoption, and integration strategy

Advocate for AI-enabled services, helping teams understand how integrations can improve efficiency and decision-making

Qualification

API-based integrationsAI platformsAutomation experienceEnterprise systems integrationITIL v3+ certificationMicrosoft Power PlatformScripting languagesCollaborative communicatorAnalytical mindsetContinuous learnerStrategic thinker

Required

Bachelor's degree in Computer Science, Information Systems, Business, or related field required

5–7+ years in IT service delivery, automation, or digital transformation

Proven hands-on experience building and deploying API-based integrations between enterprise systems and automation or AI platforms

Experience connecting chatbots or virtual agents to business systems through APIs or middleware

Working knowledge of platforms such as Microsoft Power Automate, Logic Apps, ServiceNow, or equivalent workflow tools

Familiarity with LLM-driven tools (e.g., Copilot, Moveworks, Azure OpenAI) and how they integrate into enterprise environments

Understanding of authentication, authorization, and data flow best practices (OAuth, REST, JSON, Graph API, etc.)

Experience managing cross-functional technical projects with measurable business outcomes

Proficiency in at least one scripting or integration language (PowerShell, Python, JavaScript)

Experience working with REST APIs, SDKs, and webhooks

Familiarity with data integration concepts and workflow orchestration tools

Strong understanding of enterprise systems integration (HR, ITSM, Finance, CRM)

Hands-on builder mindset: comfortable developing and testing integrations directly

Analytical and solution-oriented: able to translate business needs into technical outcomes

Collaborative communicator: able to bridge the gap between technical teams and business users

Strategic thinker: aligns AI integrations with broader business goals and technology strategy

Continuous learner: stays current on emerging AI and automation technologies

Preferred

Master's degree (MBA or MS in AI/Data Analytics) a plus

ITIL v3+ certification preferred

Certifications in automation, cloud, or AI platforms (e.g., Microsoft Power Platform, Azure AI, UiPath, AWS AI/ML) desirable

Prior people leadership experience a plus

Benefits

Medical

Dental

Vision

Disability

Life insurance

401(k)

Paid holidays

Paid time off

Employee assistance programs

Company

Hearst

Glassdoor3.5

As one of the nation’s largest global, diversified information, services and media companies, Hearst has been leading with purpose and integrity and innovating for more than a century.

Founded in 1887

New York, New York, USA

10001+ employees

http://www.hearst.com

H1B Sponsorship

Hearst has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (6)

2021 (2)