ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone) jobs in United States
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Presidio · 2 months ago

ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

Presidio is a global digital services and solutions provider focused on accelerating business transformation through secured technology modernization. The Solutions Architect for ServiceNow ITSM/CSM will lead a technical team in deploying solutions, ensuring adherence to industry best practices while providing value to clients.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Understand and explain industry and ServiceNow best practices
Understand and explain Contender products and service offerings
Lead the implementation of delivery projects, including:
Conducting demos and working sessions with the client
Gathering requirements from the client
Design solutions to maximum value while minimizing technical debt
Refining Agile stories and tasks
Assigning work to technical consultants
Reviewing work of technical consultants

Qualification

ServiceNow platform developmentITIL framework experienceJavaScript programmingServiceNow System Admin CertificationServiceNow Implementation Specialist CertificationAgile methodology experienceBusiness stakeholder engagementInterpersonal skillsCommunication skillsTeam leadership experience

Required

Experience with the ITIL framework
Ability to develop on the ServiceNow platform including configuration and customization
Strong JavaScripting experience
Strong interpersonal and communications skills
Bachelor's degree or the equivalent work experience and/or military experience
At least 7 years' experience as an administrator of ServiceNow platform
Expert knowledge of ServiceNow ITSM and CSM modules, preferred experience with implementing

Preferred

Experience leading a team to develop and configure ServiceNow
Experience explaining ServiceNow solutions to business stakeholders
Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc
Experience with Agile methodology (including story refinement, testing, and scrum)
Working knowledge of how configuration management factors into the ITIL framework
ServiceNow System Admin Certification
ServiceNow Implementation Specialist Certification

Company

Presidio

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Presidio provides managed services and network solutions technologies.
dateFounded in 2003
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.presidio.com

Funding

Current Stage
Public Company
Total Funding
unknown
2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity

Leadership Team

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Manny Korakis
Chief Financial Officer
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Punish Malhotra
Senior Vice President of Managed Services Operations
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Recent News

GlobeNewswire
Presidio Appoints Punish Malhotra to Lead Managed Services Operations
2026-01-09
GlobeNewswire
Presidio Named a Leader in the IDC MarketScape: U.S. State and Local Government Professional Security Services 2025-2026 Vendor Assessment
2026-01-07
GlobeNewswire
EQV Ventures Acquisition Corp. (NYSE: FTW) and Presidio Announce Industry-Leading Post-Business Combination Board
2025-12-20
Company data provided by crunchbase