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Digital Realty · 2 hours ago

Manager Engineering Operations

Sterling, VA

Full-time

Onsite

Senior Level

5+ years exp

Digital Realty is a global leader in data center, colocation, and interconnection solutions. The Manager Engineering Operations will oversee data center engineering operations, supervise facility and data center engineers, and ensure compliance with operational standards and procedures to achieve optimal performance and reliability of critical systems.

3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media

Comp. & Benefits

Responsibilities

Complete understanding of the following DLR and site related items: Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines

Equipment nomenclature standards and equipment locations

Facility drawings and equipment specifications for standard and non-standard assets

Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s)

Customer SLA’s and engineering specific lease obligations critical to data center operations

All facility EOPS

BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends

DLR event management, event escalation, and incident reporting procedures

Execution of root cause analysis following an event along with the creation of a customer facing executive summary

Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders

Create/edit/resolve/close incident reports following a site incident

Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site

Digital Realty’s Environmental and Occupational Health and Safety standards

Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs

Supervises all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation

Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar and to ensure labor cost are closely monitored and controlled, and personnel efficiency is enforced

Executor in the site-specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high risk and non-standard procedures as well as the oversight of those maintenances

Executor of walk-throughs for high-risk critical transferring and to act as a resource for staff questions/confusion regarding any facility related issue

Advanced ability to effectively troubleshoot site mechanical and electrical systems

Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation

Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds

Identify trends and analyze risks. Articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis

Develop, evaluate, and recommend improvements to complex equipment and system SOO’s, SOP’s, MOP’s, and EOP’s when possible

Complete understanding and knowledge of the local customers business and datacenter operation

Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case

Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements by providing capital expense requirements and justifications

Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services to ensure compliance with contractual requirements

Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty

Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes

Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials that may not be stored at the site but would be required periodically for site specific maintenances

Qualification

Data center operationsMechanical systems knowledgeElectrical systems knowledgeFacility management experienceComputerized Maintenance Management System (CMMS)Data Center Infrastructure Management (DCIM)Energy efficiency principlesProject management softwareInterpersonal skillsPresentation skillsOrganizational skillsLeadership qualities

Required

5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field) managing or leading data center operations teams in a large-scale mission critical environment

Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, HVAC systems, chillers, emergency standby generation, fire alarm/suppression and monitoring systems

Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)

Proficient in reading/understanding MEP drawings

Strong knowledge of PLC theory and functionality

Strong knowledge of energy efficiency principals and the ability to recommend energy efficiency improvements

Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints

Detail Oriented with strong organizational skills

Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad

Basic understanding of emergency situations and escalation processes

Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems

Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions

Experience assisting with budget management and expense analysis

Ability to conduct meetings/presentations/trainings in a clear and concise manner

Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization

Demonstrated strong leadership qualities

Preferred

Bachelor's degree in electrical or mechanical engineering

Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements

Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring